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October 31st, 2014 | My Account: [login]
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Help & Info Page

  1. Frequently Asked Questions
  2. Shipping
  3. Payment
  4. Returns
  5. International
  6. Preorders
  7. Special Orders
  8. Cookies
  9. Privacy

TOLL FREE Customer Service: 1-888-377-7735

Shipping:
  1. Orders are usually shipped 1-2 business days after payment is received.
  2. Standard shipping is USPS or FEDEX ground mail (4-7 business days).
  3. Priority shipping is USPS Priority mail (2-3 business days).
  4. The quoted rates apply for USA shipments only, International shipping rates available by request.
  5. The S&H Fee covers the postage, handling, packaging, tracking & insurance.  International orders or APO/FPO orders do not include tracking or insurance.
  6. Orders that contain Pre-Ordered items or Back-Ordered items (items marked as Out of Stock), will not ship out until all items are available. Please place a separate order for these items if you would like to have the rest of your order shipped out ASAP.
  7. We now offer Flat Rate shipping fees! USA Standard shipping cost is $9.95 (or less).
Payment:
  1. Acceptable forms of payment are Credit Card (VISA or Master Card), Paypal, Check or Money Order.
  2. Please click here:  Make payments with PayPal - it's fast,  free and secure! to sign up for a Paypal account, it's free and perfect to use for online shopping!
  3. SECURE payment processing. Authorize.net & PayPal Verified!
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Return Policy:
  1. Returns are allowed if we are notified within 30 days after receipt of your order.
  2. Cash refund or store credit less shipping charges will be refunded for the returned items, assuming they are returned in the same condition as they were shipped.
  3. All returns are subject to a restocking fee of up to 15%.
  4. Product that is returned due to error in shipping, or any mix-up on our part are generally not subject to restocking fees.
International Orders:
  1. International orders must be paid by paypal, credit card or International Money Order in US Dollars.
  2. International shipping options are: Standard Airmail (1-2 weeks, no tracking), Priority Airmail (4-10 days with tracking) or EXPRESS Airmail (3-5 days with tracking) via the US Postal Service.
  3. Note: Tracking is not available for the basic Airmail option.
  4. Shipping Rates are based on total order weight.  To request a shipping quote, please place your and we will get back to you with a shipping quote.
  5. Orders are usually shipped within 2-4 business days after full payment is received.
Pre-Ordering Policy
The following Rules are subject to all pre-orders:
  • Products available for Pre-order are not yet available.  The listed month is the time frame that the manufacturer advertises when the product will be released. This time frame is subject to change at any time.  Pre-orders that are paid in full will be shipped right away, once the product arrives.  This is usually the day before the product hits the store shelves.

  • Product content, cover art, size and price are subject to change by the manufacturer.  In the event of a price change, you will be contacted.  A price increase will require the difference paid to retain your pre-order.  For a price decrease, the difference will be refunded to you.

  • Any order containing a pre-ordered item will not ship until all items are available, even if other items on the same order are currently available.  Please place separate orders to avoid these delays.

  • You may cancel your pre-order at anytime.  To cancel or request an update on your pre-order, please Contact Us.

Special Order Only

Special order only products are items not in stock, but that we can speical order from the manufacturer if you place an order.
The following rules apply to orders with these items on them:
  • Any order containing special order only items will not ship until all items are in stock, even if other items on the same order are currently available.  Please place separate orders to avoid these delays.

  • Not all Special Order Only items are available from the manufacturer. Typically, we are not informed when these are no longer available until we try to order. If this is the case, we will contact you.



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